Customers can also reach out to Amazon customer service via social media platforms such as Twitch, Facebook, and Instagram. Customers can also access Amazon’s customer service website or mobile app to find answers to frequently asked questions and contact customer service via email Amazon also offers a live chat feature, allowing customers to get real-time help from customer service representatives.
While Relay may have a narrow application today, it serves as the first connection point between Amazon and potentially millions of truck drivers, a job that's become one of the most common in the U.S.Īmazon is reportedly looking into other services as well, including an app that would match truck drivers with cargo shippers.Īmazon has made no secret about its quest to become a logistics and transportation juggernaut.The best way to reach out to Amazon customer service representatives is via their toll-free customer service phone number + 00 1 20. Read: Amazon Building an ‘Uber Like’ App to Connect Truckers with ShippersĪccording to Convoy, the trucking market is worth $800 billion. is transported via truck, which makes the market a big target for tech companies like Uber and start-ups such as Convoy, Trucker Path, and Cargomatic. Relay is Amazon's first attempt at automating the truck delivery process, which is error-prone due to its reliance on phone calls and paperwork.Ībout 80 percent of cargo in the U.S. Just follow the signs and scan your gate pass." "At facilities with designated Amazon Relay Lanes, use the app to get exclusive access to lanes reserved for drivers with gate passes.
Once you arrive at the gate, simply scan your Gate Pass for fast, easy check-in," Amazon explained. "When picking up or dropping off at Amazon facilities, enter load information to get your Gate Pass in advance. Amazon Relay, quietly launched last month and first reported by CNBC, saves truck drivers time when fulfilling orders from Amazon's Fulfillment and Sort Centers by allowing truck drivers to pre-register loads and attain access to gate passes on their phones.
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